These terms are an agreement between [registered company name, RC number] ("LabTaaS", "we") and the laboratory that subscribes ("the lab", "you"). By creating a tenant account or using the service you accept these terms. The person accepting for a lab confirms they are authorised to bind it.
LabTaaS is laboratory management software: patient intake, order and result management, sign-off controls, report generation, and result delivery to patients over WhatsApp, email, and printed copies. We host and operate the software; you operate your laboratory.
Plans are billed monthly in naira at the prices published on this site, [in advance, by bank transfer or card]. Prices may change with [30 days'] notice; founding-lab price locks are honoured for their stated period. You may cancel any month, effective at the end of the paid period. On cancellation we export your data to you and delete it per the Privacy Policy.
The service may not be used for any unlawful purpose, to send messages without consent, to store data unrelated to laboratory operations, or to attempt to access another tenant's data. We may suspend accounts that put patient data or the platform at risk, and will notify you when we do.
Each lab is the data controller of its patient records; LabTaaS is the data processor. A Data Processing Agreement that reflects the Nigeria Data Protection Act, 2023 is presented at onboarding and must be accepted by a director before patient data can be recorded. The DPA is versioned: when it changes, the new version must be reviewed and accepted before continued use. The DPA covers processing instructions, confidentiality, sub-processors, breach notification, audit support, and return and deletion of data. Our Privacy Policy describes how we handle personal data day to day.
We aim for continuous availability but do not promise uninterrupted service; the offline-first staff app is designed so bench work continues through network and power interruptions. Support is provided over WhatsApp and email during [business hours, WAT]. Planned maintenance is announced in advance.
To the extent permitted by Nigerian law, our total liability under this agreement is limited to the fees you paid in the [12 months] before the claim. We are not liable for indirect or consequential loss. Nothing in these terms limits liability that cannot lawfully be limited.
You may cancel at any time as described in section 4. We may terminate for material breach unremedied [14 days] after notice, or immediately where required by law or to protect patient data. Sections that by their nature survive (data protection, liability, governing law) survive termination.
These terms are governed by the laws of the Federal Republic of Nigeria, and disputes are subject to the jurisdiction of the courts of Lagos State, after a good-faith attempt at amicable resolution.